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Privacy and Confidentiality Policy

Statement of Confidentiality

All SHCHC staff and volunteers are committed to maintaining and protecting the confidentiality of your personal information (i.e. health information, contact information, demographic information).

How We Use Your Information

SHCHC may use your personal information in a number of ways:

  • To provide you with health care, programs, and services.
  • To help us plan programs and services, or evaluate the quality of services.
  • To contact you regarding upcoming events (such as the Flu shot clinic or a community event).
  • In order to provide you with comprehensive health care, your personal health information may be shared among those staff members who are directly involved with your care.

Disclosure of Your Information

Personal information will not normally be shared with outside persons or agencies without your consent. If you agree to a referral to a health professional outside of SHCHC, we will assume that you allow us to forward the relevant personal health information unless stated otherwise.

There are situations in which we are authorized or required by law to disclose information without your consent. SHCHC will comply with these situations.

Consequences of Not Providing Information

Each service provided through SHCHC requires different types of information from you. If you choose not to provide requested information, we may not be able to provide you with specific services. However, you are still able to use other services offered through the Centre.

Access to Your Medical Records

You may request to have access to, or a copy of, your personal health information. All records remain the property of SHCHC.

Complaints and/or Feedback

Please feel free to discuss any confidentiality matters with your service provider or with the Privacy Officer (Kyle Heney). Click here to read our Privacy Policy. You may also use our Feedback Form (available on-line or at our Central Reception) to share your comments or concerns. You may share your concerns with the Information and Privacy Commissioner who can be reached at 1-800-387-0073, or on-line at www.ipc.on.ca.

Sandy Hill Community Health Centre

221 Nelson StreetLGBT Flag
Ottawa, ON  K1N 1C7
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Centre's Regular Hours
(Click Here for Detailed Hours)

Monday: 7:00AM - 8:00PM
Tuesday: 7:00AM - 6:00PM
Wednesday: 7:00AM - 8:00PM
Thursday: 7:45AM - 5:00PM
Friday: 8:15AM - 4:00PM

 Ontario's Community Health CentresSupported by Champlain Local Health Integration Network

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